calendar 06.04. 2015

GRI G4 Content Index

The ista sustainability report 2014 has been prepared in accordance with the guidelines of the Global Reporting Initiative (GRI) and satisfies the "in accordance" option. The G4 guidelines valid since May 2013 have been applied. If not all the requirements of an indicator are satisfied in full, the information omitted is information which is not material for ista.

 

GRI INDICATOR PAGE/LINK EXTERNAL ASSURANCE UNGC
General Standard Disclosures
Strategy and Analysis

G4-1

Statement by the most senior decision-maker

Foreword

No

1-10

Organisational Profile

G4-3

Name of the organisation

Ista International GmbH

No

G4-4

Primary brands, products and services

Sustainable solutions

Management approach

Complete transparency with ista energy data management

No

G4-5

Location of the organisation's headquarters

Essen, Germany

No

G4-6

Countries where the organisation has significant operations

Active around the world

No

G4-7

Nature of legal form and ownership

Our management

No

G4-8

Markets served

From metering to conscious action

Active around the world

No

G4-9

Scale of the organisation

Sustainable solutions

Major key figures

No

G4-10

Employees by employment contract, gender and region

Major key figures

Workforce is growing

Total number of employees by employment contract and type of employment

Workforce by region and gender

No

6

G4-11

Percentage of total employees covered by collective bargaining agreements

Recognising workers rights

Coverage by collective bargaining agreements

No

1, 3

G4-12

Description of the organisation's supply chain

High demands placed on suppliers

No

G4-13

Significant changes during the reporting period

Active around the world

No

G4-14

Implementation of the precautionary principle

Sustainability management and governance

Energy and resources

No

7

G4-15

Support of external initiatives

International conventions

Committed to heartfelt causes

No

1-10

G4-16

Memberships of associations and advocacy organisations

Transparency in our own actions

Engaged in associations

No

Identified Material Aspects and Boundaries

G4-17

List of all entities included in the organisation’s consolidated financial statements

Major key figures

Frame of reference

No

G4-18

Process for defining the report content

Determining material report topics

Topics for ista

Prioritisation by stakeholders

Adoption of material topics

No

G4-19

All material aspects

Material GRI aspects

No

G4-20

Material aspects within the organisation

Material GRI aspects

No

G4-21

Material aspects outside the organisation

Material GRI aspects

No

G4-22

Restatements of information provided in previous reports

None

No

G4-23

Significant changes in the scope and aspect boundaries

Frame of reference

No

Stakeholder Engagement

G4-24

Stakeholder groups engaged by the organisation

In dialogue with stakeholders

Prioritisation by stakeholders

No

1-10

G4-25

Identification and selection of stakeholders

In dialogue with stakeholders

Prioritisation by stakeholders

No

G4-26

Organisation's approach to stakeholder engagement including frequency of engagement

In dialogue with stakeholders

Prioritisation by stakeholders

No

G4-27

Key topics and concerns of the stakeholders and the organisation's response

Adoption of material topics

Confirmation of our strategy

No

1-10

Report Profile

G4-28

Reporting period

Frame of reference

No

G4-29

Date of most recent previous report

July 2014

No

G4-30

Reporting cycle

Editorial Note

No

G4-31

Contact point for questions regarding the report

Foreword

No

G4-32

The "in-accordance" option and the index selected

Guidelines and report preparation

No

G4-33

External assurance of the report

Key figures and audit

Audit certificate

-

Governance

G4-34

Governance structure including committees of the highest governance body

Our management

Sustainability in expert hands

No

1-10

Ethics and Integrity

G4-56

Values, principles and norms of behaviour

Sustainability management and governance

No

1-10

Specific Standard Disclosures
Ecology

Aspect:

Materials – Management approach

Management approach

No

7, 8

G4-EN1

Materials used by weight or volume

Paper saved

Paper used by weight – percentage of materials used that are recycled input materials

Yes, for paper consumption

Audit certificate

7, 8

G4-EN2

Percentage of recycled input materials

Paper saved

Paper used by weight – percentage of materials used that are recycled input materials

Yes, for paper consumption

Audit certificate

7, 8

Aspect:

Energy - Management approach

Management approaches

No

7, 8

G4-EN3

Energy consumption within the organisation

Energy consumption cut

Consumption of electricity and heat within the organisation

Energy consumption of vehicles within the organisation

Yes, for electricity, heat and vehicles

Audit certificate

7, 8

G4-EN5

Energy intensity

Energy consumption cut

Yes

Audit certificate

8

Aspect:

Water – Management approach

Management approaches

No

7, 8

G4-EN8

Total water withdrawal by source

Water resources conserved

Total water withdrawal by source

Yes

Audit certificate

7, 8

Aspect:

Emissions – Management approach

Management approaches

No

7, 8

G4-EN15

Direct greenhouse gas emissions (Scope 1)

Avoiding emissions

Total direct and indirect greenhouse gas emissions

Yes, for gas, fuel oil and company car fleet

Audit certificate

7, 8

G4-EN16

Energy indirect greenhouse gas emissions (Scope 2)

Avoiding emissions

Total direct and indirect greenhouse gas emissions

Yes, for electricity consumption, district heat and cold

Audit certificate

7, 8

G4-EN17

Other indirect greenhouse gas emissions (Scope 3)

Avoiding emissions

Total direct and indirect greenhouse gas emissions

Yes, for rental cars, private vehicles, air travel, train journeys and paper consumption

Audit certificate

7, 8

G4-EN19

Reduction of greenhouse gas emissions

Avoiding emissions

Savings of greenhouse gases in the reporting period

Eco-friendly travel

No

8

Aspect:

Products and services – Management approach

Management approach

No

7-9

G4-EN27

Mitigation of environmental impacts of products and services

Management approach

Cutting CO2 with radio technology

Complete transparency with ista energy data management

Important pilot project for greater transparency

Raw materials returned to the material cycle

No

7-9

Aspect:

Transport – Management approach

Management approaches

Confirmation of our strategy

No

8

G4-EN30

Significant environmental impacts of transporting products

Eco-friendly travel

No

8

Working Environment and Working Conditions

Aspect:

Occupational health & safety – Management approach

Promoting health

No

1

G4-LA6

Accidents, occupational diseases, lost days and work-related fatalities

Maintaining health

Sickness rate by region

No

1

Aspect:

Training and education – Management approach

Being and staying attractive

No

G4-LA9

Average number of hours of training

Further training of employees

No

G4-LA10

Programmes to support the continued employability of employees

Further training of employees

Examples of our further training offerings

No

G4-LA11

Percentage of employees receiving regular performance and career development reviews

Valuing the exchange of views

No

Aspect:

Equal remuneration for women and men – Management approach

Being and staying attractive

No

1,6

G4-LA13

Ratio of the basic salary and remuneration of women to men

Guaranteeing equal opportunities

No

1,6

Human Rights

Aspect:

Non-discrimination – Management approach

Being and staying attractive

No

1, 2, 6

G4-HR3

Incidents of discrimination and corrective action taken

Guaranteeing equal opportunities

No

1, 2, 6

Society

Aspect:

Politics – Management approach

Management approach

No

1-10

G4-SO6

Total value of political contributions

Transparency in our own actions

No

Other G4 indicators reported

G4-EC2

Financial implications, risks and opportunities of climate change

Long-term opportunities and risks

No

7

G4-EN29

Fines and sanctions for non-compliance with environmental laws and regulations

No fines or sanctions

No

G4-EN34

Formal grievances about ecological impacts

No grievances

No

G4-LA1

New employee hires and employee turnover

Turnover by reason for employment termination and recruitment rate

No

6

G4-LA12

Composition of governance bodies and breakdown of employees according to diversity aspects

Major key figures

Our management

Workforce is growing

Age structure of the workforce

No

1, 6

G4-HR4

Operations and suppliers in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk and measures taken to support these rights

Recognising workers rights

High demands placed on suppliers

No

1-3

G4-HR5

Operations and suppliers identified as having significant risk for incidents of child labour and measures taken

High demands placed on suppliers

No

1, 2, 4

G4-HR6

Operations and suppliers identified as having significant risk for incidents of forced or compulsory labour and measures taken

High demands placed on suppliers

No

1, 2, 5

G4-SO4

Communication and training on anti-corruption policies

Sustainability management and governance

Internal Audit advises

No

10

G4-SO7

Legal actions for anti-competitive behaviour, anti-trust or monopoly practices

No investigations

No

G4-SO11

Grievances about impacts on society

No grievances

No

G4-PR2

Incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services

No infringements

No

G4-PR4

Incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling

No infringements

No

G4-PR5

Results of customer satisfaction surveys

Measuring customer satisfaction

No

G4-PR8

Substantiated complaints concerning breaches of customer privacy

Focus on data protection

No

PR9

Significant fines concerning the provision and use of products and services

No infringements

No

GRI INDICATOR
General Standard Disclosures
GRI INDICATOR:

G4-1


Statement by the most senior decision-maker


PAGE/LINK:

Foreword


EXTERNAL ASSURANCE:

No


UNGC:

1-10

GRI INDICATOR:

G4-3


Name of the organisation


PAGE/LINK:

Ista International GmbH


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-4


Primary brands, products and services


PAGE/LINK:

Sustainable solutions

Management approach

Complete transparency with ista energy data management


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-5


Location of the organisation's headquarters


PAGE/LINK:

Essen, Germany


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-6


Countries where the organisation has significant operations


PAGE/LINK:

Active around the world


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-7


Nature of legal form and ownership


PAGE/LINK:

Our management


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-8


Markets served


PAGE/LINK:

From metering to conscious action

Active around the world


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-9


Scale of the organisation


PAGE/LINK:

Sustainable solutions

Major key figures


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-10


Employees by employment contract, gender and region


PAGE/LINK:

Major key figures

Workforce is growing

Total number of employees by employment contract and type of employment

Workforce by region and gender


EXTERNAL ASSURANCE:

No


UNGC:

6

GRI INDICATOR:

G4-11


Percentage of total employees covered by collective bargaining agreements


PAGE/LINK:

Recognising workers rights

Coverage by collective bargaining agreements


EXTERNAL ASSURANCE:

No


UNGC:

1, 3

GRI INDICATOR:

G4-12


Description of the organisation's supply chain


PAGE/LINK:

High demands placed on suppliers


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-13


Significant changes during the reporting period


PAGE/LINK:

Active around the world


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-14


Implementation of the precautionary principle


PAGE/LINK:

Sustainability management and governance

Energy and resources


EXTERNAL ASSURANCE:

No


UNGC:

7

GRI INDICATOR:

G4-15


Support of external initiatives


PAGE/LINK:

International conventions

Committed to heartfelt causes


EXTERNAL ASSURANCE:

No


UNGC:

1-10

GRI INDICATOR:

G4-16


Memberships of associations and advocacy organisations


PAGE/LINK:

Transparency in our own actions

Engaged in associations


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-17


List of all entities included in the organisation’s consolidated financial statements


PAGE/LINK:

Major key figures

Frame of reference


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-18


Process for defining the report content


PAGE/LINK:

Determining material report topics

Topics for ista

Prioritisation by stakeholders

Adoption of material topics


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-19


All material aspects


PAGE/LINK:

Material GRI aspects


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-20


Material aspects within the organisation


PAGE/LINK:

Material GRI aspects


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-21


Material aspects outside the organisation


PAGE/LINK:

Material GRI aspects


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-22


Restatements of information provided in previous reports


PAGE/LINK:

None


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-23


Significant changes in the scope and aspect boundaries


PAGE/LINK:

Frame of reference


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-24


Stakeholder groups engaged by the organisation


PAGE/LINK:

In dialogue with stakeholders

Prioritisation by stakeholders


EXTERNAL ASSURANCE:

No


UNGC:

1-10

GRI INDICATOR:

G4-25


Identification and selection of stakeholders


PAGE/LINK:

In dialogue with stakeholders

Prioritisation by stakeholders


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-26


Organisation's approach to stakeholder engagement including frequency of engagement


PAGE/LINK:

In dialogue with stakeholders

Prioritisation by stakeholders


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-27


Key topics and concerns of the stakeholders and the organisation's response


PAGE/LINK:

Adoption of material topics

Confirmation of our strategy


EXTERNAL ASSURANCE:

No


UNGC:

1-10

GRI INDICATOR:

G4-28


Reporting period


PAGE/LINK:

Frame of reference


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-29


Date of most recent previous report


PAGE/LINK:

July 2014


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-30


Reporting cycle


PAGE/LINK:

Editorial Note


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-31


Contact point for questions regarding the report


PAGE/LINK:

Foreword


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-32


The "in-accordance" option and the index selected


PAGE/LINK:

Guidelines and report preparation


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-33


External assurance of the report


PAGE/LINK:

Key figures and audit

Audit certificate


EXTERNAL ASSURANCE:

-


UNGC:
GRI INDICATOR:

G4-34


Governance structure including committees of the highest governance body


PAGE/LINK:

Our management

Sustainability in expert hands


EXTERNAL ASSURANCE:

No


UNGC:

1-10

GRI INDICATOR:

G4-56


Values, principles and norms of behaviour


PAGE/LINK:

Sustainability management and governance


EXTERNAL ASSURANCE:

No


UNGC:

1-10

Specific Standard Disclosures
GRI INDICATOR:

Aspect:


Materials – Management approach


PAGE/LINK:

Management approach


EXTERNAL ASSURANCE:

No


UNGC:

7, 8

GRI INDICATOR:

G4-EN1


Materials used by weight or volume


PAGE/LINK:

Paper saved

Paper used by weight – percentage of materials used that are recycled input materials


EXTERNAL ASSURANCE:

Yes, for paper consumption

Audit certificate


UNGC:

7, 8

GRI INDICATOR:

G4-EN2


Percentage of recycled input materials


PAGE/LINK:

Paper saved

Paper used by weight – percentage of materials used that are recycled input materials


EXTERNAL ASSURANCE:

Yes, for paper consumption

Audit certificate


UNGC:

7, 8

GRI INDICATOR:

Aspect:


Energy - Management approach


PAGE/LINK:

Management approaches


EXTERNAL ASSURANCE:

No


UNGC:

7, 8

GRI INDICATOR:

G4-EN3


Energy consumption within the organisation


PAGE/LINK:

Energy consumption cut

Consumption of electricity and heat within the organisation

Energy consumption of vehicles within the organisation


EXTERNAL ASSURANCE:

Yes, for electricity, heat and vehicles

Audit certificate


UNGC:

7, 8

GRI INDICATOR:

G4-EN5


Energy intensity


PAGE/LINK:

Energy consumption cut


EXTERNAL ASSURANCE:

Yes

Audit certificate


UNGC:

8

GRI INDICATOR:

Aspect:


Water – Management approach


PAGE/LINK:

Management approaches


EXTERNAL ASSURANCE:

No


UNGC:

7, 8

GRI INDICATOR:

G4-EN8


Total water withdrawal by source


PAGE/LINK:

Water resources conserved

Total water withdrawal by source


EXTERNAL ASSURANCE:

Yes

Audit certificate


UNGC:

7, 8

GRI INDICATOR:

Aspect:


Emissions – Management approach


PAGE/LINK:

Management approaches


EXTERNAL ASSURANCE:

No


UNGC:

7, 8

GRI INDICATOR:

G4-EN15


Direct greenhouse gas emissions (Scope 1)


PAGE/LINK:

Avoiding emissions

Total direct and indirect greenhouse gas emissions


EXTERNAL ASSURANCE:

Yes, for gas, fuel oil and company car fleet

Audit certificate


UNGC:

7, 8

GRI INDICATOR:

G4-EN16


Energy indirect greenhouse gas emissions (Scope 2)


PAGE/LINK:

Avoiding emissions

Total direct and indirect greenhouse gas emissions


EXTERNAL ASSURANCE:

Yes, for electricity consumption, district heat and cold

Audit certificate


UNGC:

7, 8

GRI INDICATOR:

G4-EN17


Other indirect greenhouse gas emissions (Scope 3)


PAGE/LINK:

Avoiding emissions

Total direct and indirect greenhouse gas emissions


EXTERNAL ASSURANCE:

Yes, for rental cars, private vehicles, air travel, train journeys and paper consumption

Audit certificate


UNGC:

7, 8

GRI INDICATOR:

G4-EN19


Reduction of greenhouse gas emissions


PAGE/LINK:

Avoiding emissions

Savings of greenhouse gases in the reporting period

Eco-friendly travel


EXTERNAL ASSURANCE:

No


UNGC:

8

GRI INDICATOR:

Aspect:


Products and services – Management approach


PAGE/LINK:

Management approach


EXTERNAL ASSURANCE:

No


UNGC:

7-9

GRI INDICATOR:

G4-EN27


Mitigation of environmental impacts of products and services


PAGE/LINK:

Management approach

Cutting CO2 with radio technology

Complete transparency with ista energy data management

Important pilot project for greater transparency

Raw materials returned to the material cycle


EXTERNAL ASSURANCE:

No


UNGC:

7-9

GRI INDICATOR:

Aspect:


Transport – Management approach


PAGE/LINK:

Management approaches

Confirmation of our strategy


EXTERNAL ASSURANCE:

No


UNGC:

8

GRI INDICATOR:

G4-EN30


Significant environmental impacts of transporting products


PAGE/LINK:

Eco-friendly travel


EXTERNAL ASSURANCE:

No


UNGC:

8

GRI INDICATOR:

Aspect:


Occupational health & safety – Management approach


PAGE/LINK:

Promoting health


EXTERNAL ASSURANCE:

No


UNGC:

1

GRI INDICATOR:

G4-LA6


Accidents, occupational diseases, lost days and work-related fatalities


PAGE/LINK:

Maintaining health

Sickness rate by region


EXTERNAL ASSURANCE:

No


UNGC:

1

GRI INDICATOR:

Aspect:


Training and education – Management approach


PAGE/LINK:

Being and staying attractive


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-LA9


Average number of hours of training


PAGE/LINK:

Further training of employees


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-LA10


Programmes to support the continued employability of employees


PAGE/LINK:

Further training of employees

Examples of our further training offerings


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-LA11


Percentage of employees receiving regular performance and career development reviews


PAGE/LINK:

Valuing the exchange of views


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

Aspect:


Equal remuneration for women and men – Management approach


PAGE/LINK:

Being and staying attractive


EXTERNAL ASSURANCE:

No


UNGC:

1,6

GRI INDICATOR:

G4-LA13


Ratio of the basic salary and remuneration of women to men


PAGE/LINK:

Guaranteeing equal opportunities


EXTERNAL ASSURANCE:

No


UNGC:

1,6

GRI INDICATOR:

Aspect:


Non-discrimination – Management approach


PAGE/LINK:

Being and staying attractive


EXTERNAL ASSURANCE:

No


UNGC:

1, 2, 6

GRI INDICATOR:

G4-HR3


Incidents of discrimination and corrective action taken


PAGE/LINK:

Guaranteeing equal opportunities


EXTERNAL ASSURANCE:

No


UNGC:

1, 2, 6

GRI INDICATOR:

Aspect:


Politics – Management approach


PAGE/LINK:

Management approach


EXTERNAL ASSURANCE:

No


UNGC:

1-10

GRI INDICATOR:

G4-SO6


Total value of political contributions


PAGE/LINK:

Transparency in our own actions


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-EC2


Financial implications, risks and opportunities of climate change


PAGE/LINK:

Long-term opportunities and risks


EXTERNAL ASSURANCE:

No


UNGC:

7

GRI INDICATOR:

G4-EN29


Fines and sanctions for non-compliance with environmental laws and regulations


PAGE/LINK:

No fines or sanctions


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-EN34


Formal grievances about ecological impacts


PAGE/LINK:

No grievances


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-LA1


New employee hires and employee turnover


PAGE/LINK:

Turnover by reason for employment termination and recruitment rate


EXTERNAL ASSURANCE:

No


UNGC:

6

GRI INDICATOR:

G4-LA12


Composition of governance bodies and breakdown of employees according to diversity aspects


PAGE/LINK:

Major key figures

Our management

Workforce is growing

Age structure of the workforce


EXTERNAL ASSURANCE:

No


UNGC:

1, 6

GRI INDICATOR:

G4-HR4


Operations and suppliers in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk and measures taken to support these rights


PAGE/LINK:

Recognising workers rights

High demands placed on suppliers


EXTERNAL ASSURANCE:

No


UNGC:

1-3

GRI INDICATOR:

G4-HR5


Operations and suppliers identified as having significant risk for incidents of child labour and measures taken


PAGE/LINK:

High demands placed on suppliers


EXTERNAL ASSURANCE:

No


UNGC:

1, 2, 4

GRI INDICATOR:

G4-HR6


Operations and suppliers identified as having significant risk for incidents of forced or compulsory labour and measures taken


PAGE/LINK:

High demands placed on suppliers


EXTERNAL ASSURANCE:

No


UNGC:

1, 2, 5

GRI INDICATOR:

G4-SO4


Communication and training on anti-corruption policies


PAGE/LINK:

Sustainability management and governance

Internal Audit advises


EXTERNAL ASSURANCE:

No


UNGC:

10

GRI INDICATOR:

G4-SO7


Legal actions for anti-competitive behaviour, anti-trust or monopoly practices


PAGE/LINK:

No investigations


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-SO11


Grievances about impacts on society


PAGE/LINK:

No grievances


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-PR2


Incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services


PAGE/LINK:

No infringements


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-PR4


Incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling


PAGE/LINK:

No infringements


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-PR5


Results of customer satisfaction surveys


PAGE/LINK:

Measuring customer satisfaction


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

G4-PR8


Substantiated complaints concerning breaches of customer privacy


PAGE/LINK:

Focus on data protection


EXTERNAL ASSURANCE:

No


UNGC:
GRI INDICATOR:

PR9


Significant fines concerning the provision and use of products and services


PAGE/LINK:

No infringements


EXTERNAL ASSURANCE:

No


UNGC:

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