calendar 07.04. 2015

Sustainability Management and Governance

Sustainability is firmly anchored in the structures at ista. Our actions are guided by strong values as well as by company and international guidelines. We take the concerns of external stakeholders seriously for they help us to develop constantly.

Values govern ista’s actions. Therefore, in the reporting period – following the refinement of our corporate strategy – we developed the ista Shared Values and presented them at all branches. They give employees guidance in daily working life and promote value-based conduct within the company.

In addition, ista’s Code of Conduct is binding on all employees. It explains important principles, such as how employees can avoid conflicts of interest and that the company rejects corruption and bribery. Every employee has a printed copy of the Code of Conduct. In order to avoid corruption and bribery, Corporate Internal Audit and Compliance regularly informs and advises the management. Furthermore, in 2014 guidelines were introduced on gifts and gratuities (Germany) as well as on money laundering and the funding of terrorism (international).

Internal Audit advises

The Intranet gives our employees access to all documents which provide guidance on action. Corporate Internal Audit and Compliance also ensures compliance with the guidelines as part of its regular audit activities and advises employees throughout the world on subjects such as corporate governance, compliance or risk management. In 2014, compliance requirements were brought to the special attention of all employees in Germany. Employees can get in touch with the Senior Vice President Corporate Internal Audit and Compliance if they have any questions.

International conventions

ista acts in compliance with the principles of international conventions. They include the UN Declaration on Human Rights and the UN Convention against Corruption as well as the International Labour Organization’s (ILO) Declaration of Principles.  ista supports the United Nations Global Compact initiative for businesses and has committed itself to aligning its operations and strategies with 10 universally recognised principles relating to human rights, labour standards, environmental protection and  fighting corruption. Employees can report violations to the Internal Audit department.

Sustainability in expert hands

The Sustainability Council is responsible for implementing ista’s international sustainability strategy and reports direct to the management (see chart). This body – made up of sustainability experts from relevant departments – meets three to four times a year to refine the sustainability strategy and to anchor sustainability even more firmly in the organisation. This includes developing sustainability standards as well as initiating environmental and climate protection projects and identifying social topics. In addition, the Sustainability Council advises the departments on the operational implementation of sustainability measures and is the contact for sustainability questions in the company. The Sustainability Council is supported by 23 international representatives, so-called sustainability delegates, in the implementation of measures in the national organisations.

 

Sustainability Council

 

In dialogue with stakeholders G4-24, G4-25, G4-26

ista maintains open dialogue with its stakeholders. The concerns of ista’s stakeholders are as different as they themselves. It is a challenge for all departments to address their individual needs and take account of them in the business processes.

ista’s most important stakeholders include owners and employees as well as customers, suppliers, associations and the media (see table). Stakeholders also played a decisive role in determining material topics for this report. Furthermore, there is regular contact between ista and its stakeholders (see table).



Stakeholders Communication examples and aims
External
Customers Customer events, customer advisory council, customer satisfaction survey, customer newsletter, Internet, personal customer care and support, corporate blog, newsroom, interviews
Associations, NGOs, organisations Memberships, association work, interviews
Politicians Discussions with political parties, interviews
Owners Monthly reporting and consultation meetings
Press Press meetings / conferences, press releases, corporate blog, newsroom
Suppliers Regular consultation meetings
Students, scientists University cooperations
Internal
Employees Staff appraisal interviews, employee opinion survey, information events, management blog, staff magazine, newsletter, Intranet
External Stakeholders
Customers
Communication examples and aims:
Customer events, customer advisory council, customer satisfaction survey, customer newsletter, Internet, personal customer care and support, corporate blog, newsroom, interviews
Associations, NGOs, organisations
Communication examples and aims:
Memberships, association work, interviews
Politicians
Communication examples and aims:
Discussions with political parties, interviews
Owners
Communication examples and aims:
Monthly reporting and consultation meetings
Press
Communication examples and aims:
Press meetings / conferences, press releases, corporate blog, newsroom
Suppliers
Communication examples and aims:
Regular consultation meetings
Students, scientists
Communication examples and aims:
University cooperations
Internal Stakeholders
Employees
Communication examples and aims:
Staff appraisal interviews, employee opinion survey, information events, management blog, staff magazine, newsletter, Intranet

 

Picture credits: grasundsterne, Freepik